It’s our mission to turn your home or office into a beautiful area, however if you need to return or exchange an item, we are here to help. There are a few important things to keep in mind in the returning process: 

  • Each item can be returned for full refund within 30 calendar days from the moment you received it
  • Returned items should be in the condition they were received in. Although we would also like to receive the product in its original packaging, we try to show understanding and in some cases we waiver this initial requirement.
  • We offer free return shipping on some items, however it does really depend on certain conditions. Delivering worldwide a rich variety of products heavily varying in their dimensions, we kindly request that you reach out to us in order to find out whether your items would qualify for free shipping. 

How to return an item:

  1. Go to to our contact page (or e-mail us at ask@heyscandia.com) and fill in the form.
  2. Make sure you include your name, e-mail, address and order number.
  3. We will review your request within 24 hours and send you further instructions regarding the return procedure.
  4. Please ensure that the item is in the same condition it was received in. 
  • Once our we receive and in inspect the returned item, our team will initiate refund immediately. The way your refund is processed depends on the payment method used when making the purchase.
  • If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7 business days of receipt of the returned item.
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